How we set and track goals
This is the first of a series of blog posts about how we set and track goals at Subvisual.
We've been experimenting a lot during the last years and we've also tried to have one year without defining any goals, just going with the flow and taking all the opportunities that arise.
We ended the year with one big learning: setting goals is important. Not because last year wasn't a good one (in retrospect, we've had great achievements and a lot of happy moments), but because without goals we couldn't have a clear way to measure our progress. We couldn't know if what we're doing was aligned with our vision, we're just being reactive and got some luck on the way.
We also learned during that year that goals must be flexible. We enjoyed this time without goals because we're more aware of the opportunities around us and that's something we don't want to lose. That's why we not only define yearly goals and track them, but we also schedule some time to review and adapt them according to new opportunities.
Goal setting can follow many different processes and, during the past 5 years, we've been using and adapting a framework called OKRs (Objectives and Key Results) created by Andy Grove. If you're interested in learning more about this framework I recommend you to start with 'Measure What Matters' by John Doerr, I'll share just a part of the book that described the framework in a really simple way.
Objectives are the "Whats." They:
- express goals and intents;
- are aggressive yet realistic;
- must be tangible, objective, and unambiguous;
- should be obvious to a rational observer whether an objective has been achieved;
- The successful achievement of an objective must provide clear value (...).
Key Results are the "Hows." They:
- express measurable milestones which, if achieved, will advance objective(s) in a useful manner to their constituents;
- must describe outcomes, not activities(...);
- must include evidence of completion. This evidence must be available, credible, and easily discoverable. Examples of evidence include change lists, links to docs, notes, and published metrics reports.
John E. Doerr, in Measure What Matters
This blog post will give you an inside glance at our full process and some extra insights about how we define our goals at the beginning of each year.
Our 7-steps process to define and track goals.
Step 1: Define Yearly Goals
We start every year defining our yearly goals. So the first step is to schedule a team moment to discuss and define goals. You'll find more info about this step below.
Step 2: Share Goals
It's crucial to have goals shared with the team, they must be visible to everyone in the company and on a tool the team uses daily. At Subvisual, we use Basecamp for internal communication, so we have a to-do list with our OKRs where each Key Result is a task. That allows us to assign the team member responsible and to have a place to discuss the next steps and to share progress about each KRs.
Step 3: Define DRI & Contributors for each KR
Yep, we love acronyms, and here's another one we use: DRI (Directly Responsible Individual), coined by Apple. This concept about fostering a culture of clear responsibilities and accountability within our team, and so it is part of the process.
The third step is to have a DRI for each Key Result; someone who's going to be the KR's ambassador, guide, and motivate the team to achieve what we've set for. At the same time, being DRI doesn't mean the team member has to do all the tasks by himself/herself.
And since we're a small team and each one of us needs to choose wisely the way we want to contribute, we also create a small task force for each KR.
Step 4: Definition of Next steps
For each Key Result we define the next steps, new habits, and whatever we'll have to do to achieve them. This can happen async (on Basecamp) or with some work sessions. It depends on the DRI, the task force, and the Key Results' needs.
Step 5: Track OKRs
Another learning from our experience: we need a system that ensure we remember our goals and they are guiding our priorities.
So every month, we have a team moment to share & discuss the progress of our goals so we're able to make some adjustments if needed.
Step 6: Review & Adjust OKRs
This step is about keeping our yearly goals flexible. At the end of the first, second, and third quarter of the year we have a Subvisual Day (usually the last Friday of the quarter) where we do a retrospective, review our progress, and redefine our goals.
Step 7: return to step 2
Unless it's the end of the year, and then we have to return to step 1.
How we define yearly goals
The first step of the process happens at the beginning of the year, where we have what we call Subvisual Days with the following agenda:
Day 1 - Prepare & Understand
We start by analyzing our last year and understand what went well, what didn't go so well, what we've learned and what still puzzles us. After reviewing the previous year, we'll be better prepared to define our future.
We need approximately 2.5 hours and we follow this session structure:
- [5 min] Expectations - we start with an explanation of how our work session will be and we also share some expectations for this and the next day sessions.
- [30 min] Self-reflection about last year - we usually share some retrospective exercises like Start/Stop/Continue analysis.
- [30 min] Add info on post-its, read and vote - usually 3-5 votes/person on the most important post-its we want to discuss.
- [15 min] Break - because we need a break after one hour of focus.
- [60 min] Team discussion - we take the most voted topics and start a discussion. We don't expect to find solutions and define the next steps, we just want everyone sharing what's on their minds.
- [5 min] Wrap up and a short description about what we'll be doing during the next day.
Day 2 - Goals & Strategy
The second day is all about defining goals and strategies together and we need a full day for this. Our goals (objectives) tell us what is important to achieve and they should be ambitious, qualitative, and actionable. We start by defining 3 to 5 Objectives we want to achieve during the year.
The strategies (Key Results) tell us how we are going to achieve our goals. And under each Objective, we set 3 to 7 Key Results. They show us the most important things we need to do to achieve a goal and it's important to keep in mind that they are not tasks.
This session starts at 10:00 and goes until 17:00. Here's a regular agenda we follow:
- [30 min] Self-reflection about ‘What this year will be like?'
- [30 min] Add Goals on post-its, read, and vote on the 3 most important goals.
- [15 min] Break
- [90 min] Discussion & converge about objectives.
- [30 min] Self-reflection about key results for each goal.
- [30 min] Create smaller teams to share, discuss and define key results
- [15 min] Break
- [90 min] Share key results & team discussion
One small thing that had a huge impact on our work sessions is the time we set for self-reflection. It allows everyone to have time to think alone and take personal notes before starting a discussion. So don't underestimate this time.
After these two days, Roberto and I gather together our notes, review every post-it, and define the first draft of our OKRs. This draft contains OKRs of the year and also our OKRs for the first quarter - the last ones are a prioritization of our yearly OKRs and more specifically about our next steps. That allows us to break our yearly goals throughout the quarters and ensure we can easily update our plans according to our context and opportunities.
And as soon as the draft is done, we send it to the team for some rounds of asynchronous feedback. After some iteration and back and forth feedback we have our goals defined. \o/
That's all for today! 🙃On my next blog post, I'll share how we define next steps and track OKRs. Let me know on Twitter if you have any thoughts to share with me.